Welcome to polytianxi.com! We value every customer’s shopping experience and are committed to providing a clear and reasonable return and refund policy. Please read the following terms carefully before making a purchase.
- Return Period
You may request a return within 14 days of the date your item is delivered.
If you are not satisfied with your coffee machine, you may contact us to initiate a return, provided the item meets our return criteria.
- Return Criteria
To be eligible for a return, items must meet the following conditions:
- The item must remain in its original condition and show no signs of unreasonable use.
- The item, along with all accessories, manuals, and packaging, should be kept as complete as possible.
- The item must not have any damage caused by human error or improper use.
- You must be able to provide a valid order number or proof of purchase.
In cases involving quality defects, shipping damage, or the delivery of an incorrect item, we will provide an appropriate resolution based on the specific circumstances.
- Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return:
- Quality-related issues: If the item has a quality defect, was damaged during shipping, or is the wrong item, we will cover the return shipping costs.
- Non-quality-related issues: If a return is requested for personal reasons, the customer is responsible for the return shipping costs.
Please contact us before returning any items to receive specific return instructions; we advise against sending items back without prior confirmation.
- Refund Processing
Once we have received the returned item and completed an inspection, we will process your refund.
- Refunds for eligible orders will be issued via the original payment method.
- Refunds are typically processed within 3–5 business days after the review is complete.
- The actual time it takes for funds to appear in your account may vary depending on your bank or third-party payment provider.
- The refund amount will be based on the actual amount paid for the order, subject to applicable refund rules.
- Damaged Items or Incorrect Orders
If the coffee machine you receive is damaged during shipping, missing accessories, or does not match your order, please contact us promptly.
To help us expedite the process, please provide:
- Your order number.
- A brief description of the issue.
- Photographs of the item and its outer packaging. We will verify the specific circumstances and provide an appropriate solution, such as an exchange, return, or refund.
- Situations Not Eligible for Return
The following scenarios may not qualify for a standard return:
- Damage to the product caused by human error or misuse.
- Malfunctions resulting from improper operation or usage.
- Missing essential accessories that cannot be reasonably replaced.
- Requests submitted beyond the applicable return period.
These limitations do not affect the statutory rights to returns, warranties, or other consumer protections granted by law.
- Order Cancellation
If you wish to cancel an order, please submit a request as soon as possible via the contact page on our website.
If your order has not yet been shipped, we will do our best to assist with the cancellation and process a refund. If the order has already been dispatched, it will be subject to our return policy.
- Contact Us
If you have any questions regarding returns, exchanges, or refunds, please reach out to us via the following:
Address: 5114 Qull Rush Way, Richmond, TX 77407
Company: Poly Tianxi LLC
Email: [email protected]
